In short: if you change your mind before we start, you get a full refund. Once work has started, we refund the part of your package we have not delivered yet. Monthly packages can be stopped before the next month begins. This page explains the details, so you know exactly where you stand before you buy.
This policy covers everything you buy from Moja Digital on mojadigital.agency, including fixed-price packages, monthly packages, add-ons, workshops and digital products. Last updated: 5 November 2026.
1. Before we kick off: full refund
If you cancel before our kick-off call or before we start work on your brief, we refund the full amount you paid. Just email us (see section 8). You do not need to give a reason.
2. After work has started: refund for what is not delivered
Our packages are delivered in stages, such as concepts, first draft, revisions and final files. If you cancel after work has started, we refund the part of the package we have not yet delivered, and you keep everything delivered up to that point.
Work you have received and approved is not refundable. Approval includes signing off a stage in writing, by email or WhatsApp, or using the work publicly, for example putting a logo on your website or launching a site.
3. Monthly packages
- Monthly packages, such as social media, marketing, strategy and AI support, are paid one month at a time.
- You can stop at any time by telling us before your next month starts. We do not refund a month that is already under way.
- Where a package has a minimum term, it is shown on the package page (for example, Fractional Head of AI has a minimum of 3 months). By buying it you agree to pay for that minimum term.
4. Add-ons
Add-ons follow the same rules as the package they are attached to. An add-on we have not started yet is refunded in full if you cancel it.
5. Workshops and training
- If you cancel more than 5 business days before the session, we refund you in full or move it to a new date, whichever you prefer.
- If you cancel with less notice, we will move it to a new date once at no extra cost.
- If we have to cancel, you choose between a full refund and a new date.
6. Digital products
Digital products, such as the SME AI Implementation Toolkit, cannot be returned once they have been sent or downloaded, so we do not refund them unless the files are faulty or not as described. If something is wrong, tell us and we will fix it, replace it or refund you.
7. Costs we cannot refund
Some money you spend goes to other companies, not to us, so we cannot refund it:
- Advertising spend you pay to Meta, Google, TikTok or other ad networks.
- Subscriptions and usage fees for third-party tools, such as OpenAI, Anthropic, Make.com, your CRM, hosting, domain names or premium plugins, whether you pay them directly or we buy them for you at your request.
- Payment or currency conversion fees charged by your bank or payment provider.
8. How to ask for a refund or cancel
Email hey@mojadigital.agency with your order number and what you would like to cancel. You can also message us on WhatsApp, but please follow up by email so there is a record.
We will reply within 2 business days to confirm what will be refunded. Approved refunds are paid back to the original payment method within 10 business days. Your bank or payment provider may take a few more days to show it.
9. If you are not happy with the work
Tell us as soon as you can. Every package includes rounds of revisions, and most problems are solved by talking them through. If we cannot put it right, we will agree a fair partial refund with you based on what has been delivered.
10. Your legal rights
This policy does not affect your legal rights. If you are a consumer in the UK buying online, you normally have 14 days to cancel a service. If you ask us to start work within those 14 days, you will pay for the work done up to the point you cancel, as described in section 2. For digital products, the right to cancel ends once the download or delivery starts with your agreement. Consumers in Nigeria, Ghana, Kenya and elsewhere keep any rights their local consumer protection laws give them.
Common questions
Can I pause a project instead of cancelling?
Yes. Tell us and we will pause it for up to 30 days and pick up where we left off. After that, we may need to rebook you into the next free slot.
I paid in naira. Will I be refunded in naira?
Refunds go back through the same payment method and currency you paid with. The amount you receive can differ slightly if your bank applies conversion fees.
Questions about this policy? Get in touch and we will explain anything that is not clear.